Customer Terms — Auto
Additional terms that apply specifically to GoRide Auto (auto-rickshaw) bookings, on top of our general Terms & Conditions.
1. Applicability
These Customer Terms apply specifically to GoRide Auto rides — three-wheeler auto-rickshaw trips booked through the GoRide app. They apply in addition to, and should be read together with, our general Terms & Conditions and Privacy Policy.
2. Booking and fares
- Auto fares are calculated based on base fare, distance, time and applicable surge pricing, and are shown as an estimate before you confirm booking.
- GoRide Auto seats up to 3 passengers (subject to the specific vehicle's permit and local seating regulations); please book accordingly for larger groups.
- GoRide Auto rides are typically open-air/non-AC unless otherwise indicated in the app for a specific vehicle.
3. Luggage and seating
Autos have limited luggage space. Please mention any large luggage at booking where the app allows, and avoid overloading the vehicle beyond its rated capacity — this is both a safety requirement and a condition of the driver-partner's permit.
4. Cancellation
You can cancel an Auto booking free of charge within a short grace period after confirmation. A cancellation fee may apply if you cancel after the driver-partner has already started moving towards your pickup location.
5. Rider conduct
- Board and alight only when the auto has safely stopped, away from moving traffic.
- Do not ask the driver-partner to exceed the vehicle's rated passenger or luggage capacity.
- Treat the driver-partner with courtesy; the fare shown in the app is final and no additional negotiation is required.
6. Contact us
For questions about Auto rides or this section, reach out to our support team: